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FAQ
Got a question about ShopperGuard? Chances are that we will have the answer here in our Frequently Asked Questions. If not, we encourage you to drop us a quick email and we'll get back to you straight away.
What if I want to upgrade from a Basic to a Video seal?
Although this feature is soon to be built in automatically, you can still send a support request via email to our helpdesk, and we will be happy to point you in the right direction!
How can I test whether my seal works?
We suggest that you use "Google Website Optimizer" in order to split test your seal. Rather than showing you the stats ourselves, we instead give you complete access and total control. We believe that by having this transparency - it'll be instantly clear to you that ShopperGuard indeed can increase your conversion rate! Get more information on Google Split Testing
Do you offer refunds?
ShopperGuard does indeed offer refunds. Yes, if you have decided to pay annually with ShopperGuard, you can canel at ANY time within the first 60 days. You cannot however request a refund after this period.
Should you wish to pay monthly, again, you can cancel at any time within the first 60 days and any payments you have paid will be refunded. However, should you wish to cancel after these 60 days, although you are not eligible for a refund, we can cancel your monthly subscription.
Can I cancel at any time?
Yes, you can cancel at any time - pluis, if you cancel within the first 60 days, you are eligible for a full refund - just gie us a call or send us an email.
Can I change the seal/person on the website at a later date.
Yes. the ShopperGuard Admin area allows you to login at ay time and change the seal design, and even the person that walks on your website - giving you total access and total control.
Do you do PCI Scanning?
Yes, ShopperGuard can enable PCI Scanning for your website, and this is available for a one-time only price of $79 per website per annum. You do not have to be a ShopperGuard member to be able to utilise this service. Find Out More About PCI Scanning
Do you install the script for us?
Yes we can - we have tried to make it as easy as possible for you. Once you've chosen your seal and your spokesmodel (if applicable), we give you a line of code. This code should then be placed on your website where you would like your seal to go. If you are stuck though, simply send us an email and we will do this for you - you will need to provide us with your website Hostname, Username, and Password!
Can I put the seal on mutliple websites
The seal will only work on the website that it has been allocated to, therefore no, you cannot place the seal on multiple websites. You do need to purchase one seal per website. Any seals that are placed on another domain will bear the words "NOT VALID".
Can I change the website that my ShopperGuard seal is allocated to?
Yes you can, however when any of your details are changed, we will have to reverify your details before we re-enable it.
What happens to my seal if I miss a monthly payment?
You will be emailed to advise you that we could not take payment - we give you seven days to make payment. If we subsequently cannot get hold of you by telephone, your ShopperGuard badge will become inactive and will say "NOT VALID".
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